GoDaddy apologises for outage with 30 % discount to customers

GoDaddy announced a 30-per cent across-the-board discount to customers on Thursday by way of an apology for an outage that knocked out the company's services for several hours last week.

"We owe you a big apology for the intermittent service outages we experienced on September 10 that may have impacted your website, your e-mail and other Go Daddy services," GoDaddy CEO Scott Wagner wrote in an e-mail to the company's customers.

"We let you down and we know it," he adds. "We take our responsibilities - and the trust you place in us - very seriously. I cannot express how sorry I am to those of you who were inconvenienced."

According to Wagner, throughout its history GoDaddy's DNS infrastructure had provided 99.999 per cent uptime: "This is the level of performance we expect from ourselves."

The 30 per ccent discounts would be available for the next seven days by using the code Apology4a at checkout. With the discount, registering a .com domain for a year would cost around $9.10 which compared favorably with other registrars who charged around $13 a year for a .com domain.

In the past, though, GoDaddy had offered limited-time one-year deals on .com domains for as little at $7.99 a year.