Hazell Carr and Progeon announce exclusive BPO alliance

Bangalore: Hazell Carr, a UK business process outsourcing (BPO) company in group pension administration and endowment complaints, has entered into a strategic alliance with Progeon, a subsidiary of Infosys Technologies Ltd and a leading Indian BPO. This alliance will enable the two companies to offer corporations in the life insurance and pensions market in the UK a unique value proposition.
The two companies will provide customers in the UK the dual advantage of Hazell Carr's immense domain knowledge and experience and Progeon's technology expertise and process disciplines. Together, the two will also offer clients an integrated onshore/offshore outsourcing option, under which work can be performed at locations of both companies, which are best suited for the client.

Hazell Carr's expertise includes long-term business process outsourcing in group pensions' administration as well as short-term outsourcing in areas such as endowment complaints. The company's subsidiary HCPC plc also handles salary administration and advice for the trustees of pension schemes.

Progeon, a subsidiary of Infosys Technologies Ltd, is a leading business process management venture, which, through its global delivery model, provides clients with faster high-quality and cost-effective solutions based on sound technical excellence.

David Carr, chairman, Hazell Carr said, "We are impressed with Progeon's superiority in technology and business solutions and their ability to respond quickly and innovatively to customer needs. The strength of their delivery model, which enables us to provide our clients with high quality onsite/off-shore policy administration at competitive prices, was yet another feature that attracted us to Progeon. Together, I am sure we will be able to offer our clients a unique proposition."

Akshaya Bhargava, CEO, Progeon said, "This is a fundamentally different model from what is available in the market today. The combination of world class process skills, deep domain knowledge and a best shore operations model has unique benefits and far reaching implications for UK customers. We look forward to working with Hazell Carr."

Progeon, a BPO company in India, is focussed on high-end process outsourcing for major global customers across industries, while Hazell Carr is a leading business process management company based in the UK providing services to life assurance companies and corporates with pension schemes. Its major customers include Prudential, AMP, Legal & General and CIS.