Delhi: Telecom regulator TRAI said it cannot issue
show cause over loss of calls and poor quality of
service due to rising congestion level caused by the
increasing mobile subscriber base as the matter is
has said categorically that since the issue is pending
with the tribunal, it is unable to issue show cause
notices in cases of non-compliances.
2005 TRAI directive mandates service providers to
provide interconnection on the request of the interconnection
seeker within 90 days of the applicable payments.
BSNL challenged it at the telecom appellate tribunal,
TDSAT, where the issue is currently pending.
congestion parameter signifies the ease with which
customers on one network are able to communicate with
those on another network. The benchmark notified by
TRAI in the quality of service (QoS) regulation in
July 2005 stipulates the congestion level to be below
0.5 per cent or, in ot6her words, not more than one
in every 200 calls should face inter-connectivity
with TRAI, compiled by the regulator for its latest
network congestion report (for January-March 2007)
shows that the performance of the mobile operations
due to the congestion on points of interconnection
(POIS) deteriorated in March, compared to the performance
in December, 2006.
number of POIS with congestion increased from 389
in December 2006 to 499 in March, leading to greater
loss of calls, repeated call attempts by consumers
before the call materialises, deterioration in quality
of service (QoS) and consumer dissatisfaction.
of these 499 POIS in March, in 245 POIS the level
of congestion is more than 5 per cent as compared
to 199 POIS in December, last year. The number of
such POIS where the level of congestion is more than
10 per cent is 183 in March whereas it was 137 in
the month of December, TRAI said.
number of worst affected POIS where congestion level
is more than 40 per cent is 46 in the month of March
as compared to 39 POIS in December.
number of congested POIS from private mobile operators
to BSNL increased from 300 in December 2006 to 337
in March. During the same period, POI congestion among
private mobile operators has also increased from 89
found non-metro and Tier B and C class cities to be
the worst affected. Among metros, Kolkata suffers
circles or states badly affected due to PoI congestion
are Bihar, Assam, Rajasthan, Madhya Pradesh, North
East, West Bengal, UP (east), Orissa, Gujarat, Karnataka,
Kolkata, Maharashtra, Tamil Nadu and Jammu & Kashmir.