New Delhi:
The Telecom Regulatory Authority of India (TRAI) has asked operators to
provide customers with details of their tariff plans within a week of
activating the service. The regulator has also directed the operators
to intimate any changes in tariff of the chosen package in writing to
subscribers.TRAI
has issued these orders after receiving complaints from consumers regarding
inconsistencies in billing by operators. Subscribers
said while taking new connections through franchisees/agents of telecom
companies, they were promised a lower tariff for calls and certain facilities
like caller line identification and free roaming. However, when they received
their bills, they were charged at a higher rate and had to pay for services
that were not mentioned in the chosen package. TRAI
has also pulled up telecom operators for not adhering to its directions
issued early last month to make available tariff brochures at retail outlets
with complete details of plans and financial implications for various
usage slabs.
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