More reports on: Telecom

Trai makes it mandatory for telcos to notify data usage to subscribers

08 August 2015

The Telecom Regulator Authority of India (Trai) on Friday released amendments to the Telecom Consumer Protection Regulations, making it mandatory for operators to notify subscribers about their data consumption at regular intervals.

The telecom regulator said the amendments to the regulation follow several complaints of overcharging and comments received during a consultation process and discussions with the service providers and their industry associations.

Trai said it has been receiving several complaints from consumers regarding non-availability of information relating to the amount of data used during a data session.

The regulator on Friday issued the 'Telecom Consumers Protection (Eighth Amendment) Regulations, 2015' to protect the interest of consumers using wireless data service.

Telecom service providers fix tariff for data usage charges beyond the specified limit substantially higher, which makes it costly when the customer unknowingly exceeds the limit for concessional tariff.

The substantial increase in charges being levied leads to sudden bill shock or unexpected deduction of balance amount.

According to TRAI, consumers have also voiced their concern about activation of internet service on mobile phones without their consent and deduction of charges for data usage.

''For addressing these concerns of the customers, Trai proposed certain measures for public consultation through the draft Telecom Consumers Protection (Eighth Amendment) Regulations, 2015 issued on 29 April 2015. Comments of stakeholders were sought up to 26 May 2015,'' it said.

The salient features of the amended regulations are:

Service providers have been mandated to provide, through SMS or USSD information to mobile data users regarding data used, after every 10MB of data usage to all mobile data users except users of special data packs (STV / Combo / add-on-pack). Consumers should be provided an option to opt out if they do not desire to receive such information.

Information to users of various of special data packs (STV / Combo / add-on-pack), whenever the limit of data usage reaches 50 per cent, 90 per cent and 100 per cent of data available in the account of the subscriber or when the data balance available in the account of the subscriber reaches 500 MB, 100 MB and 10 MB. 

Further, the consumer should be informed about the details of tariff applicable after exhausting the data limit, when the data limit reaches 90 per cent or the data balance available in the account reaches 10 MB.

An alert to international roaming customer cautioning him to deactivate data service if he does not intend to use data services.

The service providers' have been given time till 1st November 2015 for implementation.

Activation or deactivation of data services:

Data services should be activated only with the explicit consent of the subscriber through a toll free short code 1925.  The data services could also be deactivated through the toll free short code 1925.
Data services through Special Tariff Voucher or Combo Voucher or add-on pack will be deemed to have been activated with consent till the expiry of the validity period of the voucher/pack or on the consumption of entire data, whichever is earlier.

The customers should also be informed through SMS at periodic intervals about the prescribed procedure for deactivation of data.

The service providers' have been given time till 1 September 2015 for implementation.

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