RInfra launches GIS-based platform to track power failures news
02 December 2011

In a bid to speed up consumer complaints during power outages, Reliance Infrastructure Limited, India's largest integrated power distribution company, has launched India's first GIS-based 'outage management system' (OMS) in Mumbai.

RInfra said in a statement that its "27 lakh suburban consumers will now experience quicker response and faster outage resolution, thus reducing inconveniences caused to them by the impact of planned and unplanned outages".

Lalit Jalan, CEO and director, Reliance Infrastructure, said in the statement, "In today's world, technology adoption in power distribution is a crucial and essential aspect for improving efficiency and meeting ever growing consumer expectations. We are happy to launch India's first GIS-based Outage Management System for our consumers, who will now get much quicker response, in case of any outages."

The newly-installed system will quickly identify the probable faulty locations and reduce the time taken to respond to consumer complaints, the company said.

Presently, RInfra uses complaint management system to keep a track on the status of consumer complaint, where status data is fed by the personnel stationed at the complaint handling stations.

Through the newly-implemented OMS, RInfra will integrate existing complaint handling system with OMS, and identify probable faulty section prior to the site visit by field personnel.

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RInfra launches GIS-based platform to track power failures