Ryanair rated at bottom in passenger satisfaction
16 December 2017
Europe's safest and most popular airline, Ryanair, has been rated at the bottom of the table in a Which? survey of passenger satisfaction. Readers of the consumer magazine gave it the lowest ratings of 20 airlines, along with Vueling of Spain, a sister carrier of British Airways.
The Which? survey, involved 11,625 ''member experiences'', and covered several parameters including food and drink, seat comfort and overall value for money. Punctuality data from the Civil Aviation Authority was also considered.
The rating for Ryanair was based on the assessments of 1,117 passengers, and was conducted in September and October 2017, when the carrier was experiencing severe problems.
Thanks to a pilot-rostering foul-up, the airline was forced to cancel hundreds of flights at very short notice, and thousands more through the winter.
The Irish carrier faced enforcement action after failing to inform passengers properly about their rights. The carrier later faced enforcement action from the Civil Aviation Authority.
The carrier, however, continues to fly more people than any other European airline, and boasts the best accident-free record.
Responding to the report, the airline said, it is ''unrepresentative and worthless''. Its marketing director, Kenny Jacobs, said, ''This 'Which?' Survey doesn't reflect real passenger choices. Real customers cannot get enough of Ryanair's low fares.''