HDFC to add 300 ATMs in India, places order with NCR
28 May 2008
HDFC Bank Ltd will soon open 300 more automated teller machines (ATMs) in the country and has placed an order with technology firm NCR Corporation for providing these.
HDFC has renewed its existing three-year contract with Dayton, Ohio-based NCR to manage its ATMs, adding 300 more to the existing order, the company said in a release.
''The new 42-month deal taps NCR to oversee more than 2,000 NCR and non-NCR ATMs for the bank and expands on a prior three-year managed services contract,'' the company said, adding, ''This order is in line with HDFC Bank's expansion strategy in India.''
With a significant shift of customers to ATM transactions, it has become important for any bank to make them available for the customers, HDFC banking channel head Rahul Bhagat said.
''Customer behavior conclusively demonstrates a significant shift of transactions to the ATM, arguably positioning the ATM as the channel with highest customer usage. In this context, ensuring a globally competitive customer availability experience becomes increasingly critical and HDFC Bank is very proud to have delivered best-in-class standards in partnership with NCR,'' Bhagat said.
''With increased competition in the banking industry in India, banks are focusing more on customer services and innovative solutions to maintain their edge. The convenient ability of ATMs to reliably dispense cash, combined with their role in building and maintaining customer relationships, makes high network availability more significant than ever for banks in India,'' Pradeep Sen, NCR's managing director for India, said.
NCR's managed services portfolio includes end-to-end automatic and electronic incident management using Gasper software management tools, help desk services, second-line maintenance, first-line maintenance, currency forecasting, cash replenishment, software distribution, consumables supply and management, and network management.
HDFC Bank has over 754 branches spread over 327 cities across India. The Bank also has a network of over 1,900 networked ATMs across these cities.
