Lloyds customers hit after IT systems go down
27 January 2014
Thousands of Lloyds customers found themselves, frozen out, as the lender's IT systems went down on Sunday afternoon and evening.
The group's main brands, Lloyds, TSB, Halifax and Bank of Scotland were all hit by the outage.
Around half of the group's 7,000 cash machines went down, some machines remained affected until around 9 pm. The systems are common to all including the TSB.
TSB has been given a fresh high street presence and would be sold off as an independent bank, but has agreed to use Lloyds' IT systems for the foreseeable future rather than building up its own.
A Lloyds spokesperson said the bank apologised that between 3pm and 6pm some customers were unable to complete their debit card transactions.
He added although the majority of transactions were unaffected, the bank was sorry for the inconvenience that this would have caused.
The lender's chief executive Paul Pester apologised to customers affected on Twitter and promised he was working to resolve the problems.
The online payments systems, however, were not affected by the crash.
The banking group was not able to explain the cause of the crash, or what could be done to stop it happening again.
This comes as the latest glitch to affect banks in the UK after RBS and NatWest customers, had their cards declined on the busiest online shopping day of the year, last month.