Kerala to revamp citizen call centre
19 November 2012
Kerala State IT Mission (KSITM) has proposed a revamp of the citizen call centre facility using latest technology. The call centre, which has come as a boon to all including non-residents, has processed 6.5 lakh calls during January to November this year, according to director, KSITM.
The government to citizen interface allowed fast delivery of critical information that was otherwise either not accessible or difficult for citizens to trace.
The centre, which is directly under the supervision of the KSTM, is equipped with a PRI / ISDN (primary rate interface / integrated services digital network) with 30 lines and is manned by a team of highly experienced and skilled call centre executives that address citizens' queries round the clock.
The centre provides information and complaint registry services for the common man's benefit.
The call centre, which is accessible from anywhere in the state can be reached on 155300 (mobile users would have to prefix 0471), at local call rates. On networks other than BSNL, 0471-2335523; 2115054 or 2115098 can be used but state consumer helpline could also be accessed toll free on 1800-425-1550.
The centre started off as a pilot project 9 May 2005, with nine participating departments and today answers queries related to 34 departments, six complaint registry mechanisms and 10 government organisations.