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New DGCA guidelines to regulate air service charges news
27 September 2011

New Delhi: India's aviation regulator will shortly lay down guidelines that will compel airlines to be more transparent on fare structures and implement refund timelines. It will also prevent carriers from imposing frivolous charges on passengers, such as on use of wheelchairs and seat allotments.

According to the Directorate General of Civil Aviation (DGCA), new rules will be implemented after approval is received from the ministry of civil aviation.

''The intention is to check airfare prices from going up extraordinarily in these difficult times,'' said director general of civil aviation Bharat Bhushan.

Once the new guidelines come into effect carriers will need to explicitly mention all the components in their fares, including fuel surcharges, airport taxes, service taxes and insurance. Other elements, such as excess baggage charges, which normally do not find mention in air fare structures will also need to be mentioned in the booking charges.

Carriers will also now not be able to charge for complimentary services such as providing wheelchairs, seat allotments and assisting unaccompanied minors.

Airfares will also need to be rationalised with distances travelled so that two equi-distance destinations from a common hub do not get charged differently.

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New DGCA guidelines to regulate air service charges