ISO certificate for Kochi Dhanalakshmi Bank
26 June 2002
finance branch of Dhanalakshmi Bank at Kochi has been awarded
the ISO 9001-2000 certification by Det Norske Veritas (DNV)
of the Netherlands.
"This ISO 9001-2000
certification is nothing but a well-deserved recognition to the
strict adherence to our quality policy and systems, which states
that the bank is committed to continuous improvement on business
performance and the quality of services to provide total customer
satisfaction," says Dhanalakshmi Bank chairman T M
Having obtained this
international recognition, the same procedure will be replicated
in other branches of the bank in the country, he adds.
DNV found the services
offered by the bank in industrial finance, trade finance and
foreign exchange exemplary, completely conforming to the latest
and the most modern quality management system standard in the
This is a testament that
the branch, opened in 1996, could successfully
meet the needs of traders and industries expeditiously and
efficiently, says Venkataraman.
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