Mumbai: Satyam Computer Services Limited today announced that it has bagged a $1 million oracle e-business suite deal from Jordan's third largest GSM operator Umniah Mobile Company (UMC). UMC is the first telecom operator in Jordan to adopt the third GSM business model in Middle East.
Satyam will implement a CRM solution with a POS system for UMC's customer contact centre, which will be integrated with oracle financials, procurement and inventory modules in the back office. These systems will further be integrated with UMC's mediation, provisioning, billing systems and intelligent network.
Speaking on the occasion, Ajith Menon, head of Satyam's Middle East operations, said: "With this development we will be contributing to Umniah Mobile Company's growth strategy by offering a CRM solution, application design and development on a global scale."
"We were looking for a technology partner with expertise in the telecom domain and a strong track record in implementing oracle applications for new GSM operators. Satyam met our requirements beyond our expectations," Michael Dagher, partner and CEO of Umniah Mobile Company said.
Satyam has proven expertise in designing solutions for wireless, wireline, ISP and broadband content providers across the globe. Additionally, it has a strong standard in billing solutions that is globally accepted and utilised globally in GSM, GPRS and co-existing GSM / GPRS networks.
Satyam's telecom service offerings include a wide range of solutions that encompass strategic business and technology consultancy, systems integration for enterprises, operations, and business and network support systems.