Patni Computer Systems is first offshorer with MSP Alliance accreditation
27 July 2006
Mumbai: Leading global IT consulting and services provider Patni Computer Systems Ltd today announced that it is the first and only offshore service provider to receive accreditation under the MSPAlliance's 'managed services accreditation programme' (MSAP).
MSAP is the first programme of its kind, specifically designed and created to provide customers of managed services providers with the assurance that the services provider they hire meets or exceeds the highest principles of quality in areas such as financial stability, facilities, managed services practices and customer satisfaction.
Through this alliance, Patni will increase the value it is delivering to its infrastructure management services customers by collaborating with other service providers and technology enablers to develop best practices and improve ROI in technology procurement and implementation.
"The Managed Services Accreditation Program is a rigorous program that benchmarks and verifies the quality of the company providing managed services," says Charles Weaver, president, MSPAlliance. "We are very proud to have Patni Computer Systems as the first offshore services partner as part of this prestigious body of MSPs."
MSAP was created using a wide base of criteria that encompasses a wide range of managed service providers. These criteria include a review of certified members' physical facilities, telecommunication connectivity, technology certifications for the service desk agents as well as the degree to which their software tools follow the standards for the delivery of available, scalable, and consistent services.
By covering buying and service delivery criteria that matter to customers, the MSAP certification programme tracks and measures a satisfactory level of professional and business practices, helping MSPs to consistently deliver superior services to their clients.
"This accreditation will give our customer base the highest confidence, that Patni complies with the most stringent industry-wide standards in managed services," said Douglas Fallon, senior vice president and head of infrastructure management services, Patni. "By being the first offshore services provider to achieve this accreditation, we further strengthen our leadership role and differentiate ourselves in this rapidly emerging sector of outsourced services."
Patni's infrastructure management services help organisations optimise critical IT staff with a complete portfolio of solutions and services for managing enterprise IT infrastructures.