Nortel to make India Asian hub for network-managed business
12 March 2007Mumbai: Canada-based telecom equipment maker Nortel wants to make India its Asian hub for network-managed services. The company has enhanced the capability of its Network Operations Centre (NOC) in New Delhi to make it the Asian NOC for supporting customers in the continent.
To cash in on the increase in IP (Internet protocol) telephony traffic, specially by BPOs and ITeS providers, Nortel is also looking at rolling out proactive voice quality management, which ensures better quality of IP telephony deployments.
The NOC was initially set up to host contact centre services for subscribers of Bharti''s Airtel GSM mobile, broadband and fixed-line services. The company says it has now enhanced the skills, tools and services and integrated the NOC as the centre to support all Asian customers.
The company said the Indian NOC is central to its growth plans for the services business.
Managed network services relieve customers of network concerns by ensuring the right hardware, software and configurations for maximising interaction of networks and components from vendors, integrators and services.