Jet Airways wins Avaya GlobalConnect customer award
By Our Corporate Bureau | 15 Dec 2005
The airline was judged based on its responsiveness, intelligence generation, intelligence dissemination, customer education, top management emphasis, innovation and learning. It emerged a leader amongst all the companies selected in the 'travel and tourism: transportation' category, evaluated on customer responsiveness policies and practices.
Avaya GlobalConnect Ltd., India's converged communications solutions major, is directly involved in spurring and monitoring the 'customer responsiveness' trend within India and initiated this award, which was presented by The Economic Times. The award methodology was designed by Prof Janakiraman, IIM — Lucknow. Ernst & Young were the business process advisors and AC Neilsen Org-Marg the research partners.
