BS15000 certification for Infosys'' infrastructure management practice

Mumbai: Infosys Technologies Limited has announced that its 'infrastructure management services' (IMS) practice has been recommended for the BS15000 certification by DNV (Det Norske Veritas). Infosys' IMS practice provides IT service management for clients world-wide.

Services include process consulting, data centre management, technical support and application support services.

BS15000 is the only worldwide certification aimed at IT service management and describes an integrated set of management processes for the effective delivery of services to the business and its customers. During the BS15000 audit, the Infosys IMS practice was commended for its knowledge management framework and project health review practices.

Commenting on the certification, Ulhas Argekar, lead BS15000 Auditor from DNV said, "The uniqueness of Infosys' BS15000 implementation is its comprehensive coverage of the services provided to clients. The implementation has been customised to suit client requirements, based on the practical experience of the 'service management consulting arm of the IMS practice. The performance management framework will translate to real continuous improvement. The implementation also aligns IT Service Management processes with the best practices of Infosys' existing project management and quality frameworks. This initiative is a good demonstration of senior management commitment to IT service management."

According to Priti Rao, VP & Head, IMS practice, Infosys Technologies, "The BS15000 certification is a reflection of the high process maturity in all aspects of our service delivery to our clients. The standards have helped us align our infrastructure services to our clients' business services. This has resulted in improved productivity, better service levels and optimised costs for clients."