Bangalore: Infosys Technologies has been declared the winner of the CII-Exim Bank Award for Business Excellence 2002, becoming the first software services company to win this prestigious honour.
The award acknowledges Infosys' excellence in Total Quality Management in the following areas: leadership, policy and strategy; people, customer-driven processes, partnerships, corporate citizenship and performance in creating value for all its stakeholders (customers, shareholders, employees, partners and the society at large).
The Confederation of Indian Industry and the Export Import Bank of India jointly instituted the CII-EXIM Bank Award for Business Excellence in 1994. It is today recognised as one of the most prestigious awards in India for business excellence. The rigorous process of assessment, lasting six months, follows the Business Excellence Model based on the European model for Total Quality Management, a global benchmark.
Announcing the award during the 10th Quality Summit, CII deputy director general N Srinivasan said: ''The members of the jury are very pleased to award this trophy to a company that has become a role model for its value-based leadership, exemplary corporate governance, best-in-class processes, caring and development of people, commendable wealth creation, and delivery of world-class products and services.''
Acknowledging the award, Infosys Technologies chairman and chief mentor N R Narayana Murthy said: ''The 13,000-strong family of Infoscions and the Infosys Foundation are very honoured to have been conferred this award. I am very thankful to CII and the Exim Bank for having partnered with us in our journey to excellence.''
''This award is a great honour for Infosys and recognises our passion for excellence. At Infosys, it is our mission to continuously strive to set higher standards. The CII assessment takes a holistic view of excellence, fosters integration and promotes a uniform understanding of improvement strategies and opportunities. The review and feedback process has been a great learning experience and we look forward to sharing our journey with other corporations,'' says K Dinesh, member of the board and director (quality, HR and IS) Infosys Technologies, while presenting the Infosys journey at the Quality Summit.
Leading the software services industry, Infosys is placed with previous eminent winners from the manufacturing sector in India such as Hewlett Packard, Maruti Udyog and Tata Steel. Reputed global corporations in Europe who have received awards based on this model include Rank Xerox, Ericsson, IBM, Texas Instruments, British Telecom and TNT.