IT services provider HCL Technologies today said that it would aggressively focus on the Brazilian market to expand its breadth of infrastructure services in the market.
HCL said it plans to expand its infrastructure footprint in the region by setting up a multi-lingual service desk facility to support its global and local customers in Rio Grande do Sul. This facility will also provide global support for telecom and mainframe costumers worldwide.
HCL's infrastructure service offering in the recent past has been Ranked No 1 in traditional infrastructure and remote infrastructure management outsourcing by Datamonitor-Brown Wilson Group Survey 2009-10 and was also named amongst 2009 Top 10 infrastructure providers by TCV by TPI. HCL Technologies Infrastructure Services Division (HCL ISD) recorded a CQGR of 16.5 per cent for the last four quarters.
Brazil is the largest domestic market in Latin America and boasts of a mature IT industry accounting for over 50 per cent of the IT spending in the region.
HCL Technologies' growing presence in Brazil is strongly influenced by the region's rapidly growing economy, expansion of multinational companies in the market and the increasing globalisation of Brazilian corporations.
HCL Technologies recently completed its first year of operation in Brazil and currently employs over 150 people supporting both global and local customers. These customers are serviced by HCL's world-class global delivery centre in São Leopoldo and its office in Sao Paulo.