Mumbai: Mumbai-based infotech services provider HCL Technologies Ltd today said that it was joing hands with Stellar Asia Pacific, a global provider of call centre and business process outsourcing solutions to provide business services and outsourcing proposition to clients.
The two companies propose to offer HCL's back office and technology product capabilities to complement Stellar's customer relationship management services.
''This initiative is part of HCL's aggressive strategy to expand its global delivery footprint to offer the blended delivery option to global clients," said Rajiv Swarup, corporate vice president, HCL Technologies Ltd, through a company statement.
In addition to its 26 BPO delivery centers across APAC, Europe, and the Americas, HCL will leverage Stellar's Australian and Philippines contact centre capabilities to offer near-shore, offshore delivery option to clients, the statement added.
John Hollingsworth, CEO, Stellar Asia Pacific was said through the same statement, "As per the agreement, HCL and Stellar will target new industries and provide an expanded offering to both new and existing clients in the Australasian market,'' said .
According to Datamonitor, the BPO services sector in Australia which was valued at $5,551.5 million in 2008, is expected to grow at a rate of 7.5 per cent between 2008 and 2013, and could reach a value of $7,970.7 million by the end of the period.
The BPO services sector derives its revenues via five segments; CRM BPO, F&A BPO, HR outsourcing, Procurement BPO and vertical-specific BPO.
HCL and Stellar say they will target specific industry segments such as banking and financial services, telecommunications, manufacturing, utilities services, retail and media.