New Delhi: HCL Technologies Ltd., India's leading global IT services provider, has been ranked as the number one 'Infrastructure Service Provider' in the world, in the Global Services 100 Survey conducted by Global Services magazine in association with Neo IT, a leading global outsourcing advisory firm.
Global Services 100 is a joint venture by Cybermedia LLC, India and CMP Media LLC, New York, two of the leading high-technology business-to-business multimedia companies that provide essential information and integrated marketing services to the technology and healthcare professionals worldwide.
HCL Technologies secured the top slot in this survey ahead of global majors, a trend which it has consistently followed.
The company recently ranked number 1 in another globally respected survey of 276 qualified global vendors the Brown-Wilson Group (Black Book of Outsourcing).
The Global Services 100 survey ascribed HCL's leadership in the Infrastructure services space to it being one of the early providers of remote infrastructure management (RIM) as a service offering.
HCL pioneered the concept of Remote Infrastructure Management (RIM) with a co-sourcing model of engagement, which has added substantial value to customers including more than 70 Fortune 500 and Global 2000 enterprises. HCL created a new uncontested market space which today has become a leading trend.
"Having started off with offering a co-sourcing type of engagement years back, HCL continues its leadership position in RIM with a bevy of customers that include Fortune 500 and Global 2000 companies," the report says.
The survey enlists the Top 100 global IT and BPO service providers covering a range of services including IT application services, infrastructure, FAO, HRO and contact centres. The top 100 list and the ranking in 10 categories are based on scientific methodology, starting with the responses arranged under four broad areas:
- Size (revenue, employee strength, geographies covered, etc.);
- Customers (customer base, testimonials and references, average contract size, etc.);
- Skills (depth and breadth of offerings, delivery capability, quality initiatives, verticals covered, etc.), and
- Others (attrition, training, etc.).
A weighted scoring scheme, designed by a panel of practice experts from Global Services and neoIT, was used to rate each question.
Commenting on the company's top ranking in the survey, Anant Gupta, President, HCL Technologies infrastructure services division (HCLT ISD), said, "HCL's unique delivery model and expertise in the IT Infrastructure Management Services space has provided Transformational benefits to many global companies in the form of assessable savings and returns on their IT investment. We have constantly innovated and pioneered new propositions and delivery frameworks like Remote Infrastructure Management (RIM); Business Ready Infrastructure (BRI)/SaaS from Offshore; Enterprise Management Tools through a utility model; Integrated Operations and Management Services (IOMS) and the Global model of Service Delivery, based on the 'Think Global and Act Local' approach with an ecosystem of local and global partners. Needless to say, these are delivered with a sharp focus on value and customer satisfaction and have consistently provided returns beyond mere cost savings. It is this guarantee of innovation and value lifecycle blended with 'risk-free transitions' that has generated confidence among many Fortune/Global 1000 enterprises to make us their preferred IT Infrastructure vendor and edged us to the top spot in our space."
Gupta added, "Our No. 1 position in this survey is an endorsement of HCL's continued focus on differentiating with new paradigms for delivery of IT Infrastructure Services. Our distinct focus on transformation is witnessing great traction among customers, which is also reflected in the sheer size and scope of the recent engagements we've won and the many industry accolades we have received."
Top 10 Best Performing IT Service Firms
1. HCL Technologies Limited
2. Wipro Limited
3. Satyam Computer Services Ltd
4. Cognizant Technology Solutions
5. Mindtree Consulting Pvt Ltd
7. TATA Consultancy Services
9. Perot Systems Corporation
10. Patni Computer Systems Ltd