Allsec Tech to construct new call centre

Chennai: The call centre company Allsec Technologies will be setting up a new 35,000-sq ft, 500 seat facility in Chennai at an outlay of Rs 25 crore. The $2-million income company has roped in venture capital funds like Eurindia and Kotak Mahindra Venture Capital Fund to invest in equity to the tune of Rs 15 crore to fund expansion. The balance will be funded by debt by IDBI and commercial banks, says Allsec Technologies president A Saravanan. The new project is expected to start functional in July 2002.

Starting its operations nearly a year ago with a Rs 8 crore project, Allsec Technologies has posted a marginal profit for the fiscal 2001-2002. "We had little cash burn. The operating margin is around 40 per cent", says Allsec Technologies' CEO R Jagadish.

Jagadish says his company, with 350 agents, handled around 6 million calls in 2001, of which 70 per cent were inbound calls. It is not possible to say whether inbound or outbound calls are profitable, says Saravanan. "The company realises around $15 per agent/per hour."