Delhi’s IGI Airport ranked world No2 in airport service quality

07 Mar 2017


Delhi's Indira Gandhi International (IGI) Airport has been ranked the second best in the world by the Airport Service Quality (ASQ) report 2016.

The 2016 ASQ report, released by Airports Council International (ACI), ranked South Korea's Incheon airport as the best in the world.

ACI has been ranked number 2 globally in the highest category of 40 million and above passengers. IGI's ASQ score has also increased substantially from 4.96 in 2015 to 4.99 in 2016.

Improvement in ASQ score catapulted IGI airport to second position in the highest passenger handling capacity category.

This is a phenomenal achievement for IGI airport as it had moved to the 'over 40 million passengers per annum' (MPPA) category, the highest based on passenger footfall, in 2016 only.

GMR's Hyderabad International Airport has secured first position in the world in the prestigious Airports Council International (ACI)-Airport Service Quality (ASQ) survey in the 5-15 million passengers per annum (MPPA) category for the year 2016.

The survey shows that Hyderabad Airport has steadily improved its score from 4.4 in 2009 to 4.9 in 2016 (measured on scale of 1 to 5), according to a GHIAL statement.

S G K Kishore, CEO, GHIAL, thanked passengers and its stakeholders, including ministry of civil aviation, CISF, airlines, immigration and customs. "The immense efforts put in by our partner airlines, concessionaires, housekeeping and other support staff have played a major role in this achievement", he said.

Hyderabad Airport, running in to its 9th year of operations, is designed to cater to 12 million passengers per annum. It has witnessed a growth of more than 20 per cent in the last year with a passenger throughput of close to 15MPPA in calendar year 2016.

"We soon plan to go for expansion of the airport, where it can enhance its capacity to meet 20 MPPA", said Kishore.

"We congratulate Hyderabad Airport for dedicating itself to deliver a stellar customer experience," Angela Gittens, director general, ACI World, said.

As the industry's most comprehensive passenger service benchmarking tool, the ACI ASQ survey has reliably captured passengers' immediate appraisal from check-in through departure at the gate at more than 300 airports worldwide, it was stated. The ASQ award ceremony will be held at the 27th ACI Africa/World Annual General Assembly, Conference & Exhibition in Port Louis, Mauritius from 16-18 October, it said.

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