CNN-IBN\AC Nielsen 'State of Indian Airports' poll rates Mumbai as the best
31 Mar 2008
New Delhi: An exclusive CNN-IBN and AC Nielsen State of Indian Airports survey has rated Mumbai as the best airport amongst the six metro airports surveyed.
Accoridng to CNN-IBN and AC Nielsen an exclusive nationwide poll was conducted to find how "aero dynamic" India's airports were. Terminals across the country competed for the title of "India's best Airport" based on passenger experience and infrastructural efficiency.
According to the survey, Mumbai Airport came out with flying colours and was voted the best overall airport and also the safest.
However, only 44 per cent of passengers rate the overall experience in Indian airports as good and the rest term it as "just okay".
With a quarter saying baggage handling and its loss is a problem, another quarter said airports were unclean. 18 per cent also felt there was no proper waiting area while 17 per cent said flight information was inadequate.
Three quarter of those surveyed want more than one airport for their city whilst the other three quarters prefer private airports as they feel private airports will provide better service.
