Sebi launches mobile app for lodging investor grievances

Market regulator Securities and Exchange Board of India on Thursday announced the launch of a mobile application in its Complaints Redress System (SCORES) for investors to lodge grievances, as part of its efforts to improve the ease of doing business.

Launching  the  mobile  app,  `SEBI  SCORES’,  Sebi chairman Ajay  Tyagi  said “SCORES  mobile  app  will  make  it  easier  for  investors  to  lodge  their  grievances  with Sebi, as they can now access SCORES at their convenience of a smart phone. The Mobile App, I am sure, will encourage investors to lodge their complaints on SCORES rather than sending letters to Sebi in physical mode”. 
“This is another effort of Sebi in improving digitalisation in securities market”, he added.  
The  App  has  all  the  features  of  SCORES  which  is  currently  available  electronically where  investors  have  to  lodge  their  complaints  by  using  internet  medium.  After mandatory  registration  on  the  App,  for  each  grievance  lodged,  investors  will  get  an acknowledgement via SMS and e-mail on their registered mobile numbers and e-mail ID respectively. Investors can not only file their grievances but also track the status of their complaint redressal. 
Investors can also key in reminders for their pending grievances. Tools like FAQs on SCORES for better understanding of the complaint handling process can also be accessed.
Connectivity to the Sebi toll-free helpline number has been provided from the App for any clarifications/help that investors may require. 
SCORES is a platform designed to help investors to lodge their complaints online with Sebi, pertaining to securities market, against listed companies, Sebi- registered intermediaries and Sebi-recognised market infrastructure institutions.
Sebi said since its launch in June 2011, it has on an average received about 40,000 complaints every year. A total of 3,57,000 complaints have been resolved using SCORES platform, so far. As per Sebi norms, entities against which complaints are lodged are required to file an Action Taken Report with Sebi within 30 days of receipt of complaints. 
The Mobile App ‘SEBI SCORES’ is available on both iOS and Android platforms.