HCL Technologies Ltd has entered into a multi-year, multi-service multi-million dollar co-sourcing deal to provide system development, application delivery, infrastructure support and maintenance services to the IS function of the £343.1-million DSG International Pic, Europe's leading specialist electrical retailer.
DSG International trades in 14 European countries and serves 100 million customers every year. The group specialise in the sale of high technology consumer electronics, personal computers, domestic appliances, photographic equipment, communication products and related financial and after sales services,
Mike Babarkoff, corporate vice president and global head of the company retail and consumer practice, explained what the deal will offer DSG international, "HCL will manage the majority of the commodity services DSG needs to operate, leaving it free to concentrate on the core areas of business and customer interface and its business strategy. By using a composite of resources in a co-sourcing partnership, we are able to offer DSG cost protection and continuous service improvement. This deal further demonstrates the improved value co-sourcing can offer retailers."
"Over the years, HCL has repeatedly demonstrated its capabilities in bringing significant value to large transformational IT co-sourcing deals and grow them significantly in size and value for both organisations," said Shiv Nadar, chairman and CEO, HCL Technologies. "In the last six months alone, this is the fourth large co-sourcing deal being announced by HCL-with this being the largest so far this year. We are excited about the value we can jointly create in this relationship and are happy to have DSG International as one of our top four customer relationships," Nadar added..
Adds Vineet Nayar, president, HCL Technologies, "Recently, HCL Great Britain was chosen as one of the top Information and Communication Technology (ICT) Employers in the UK by the Corporate Research Foundation (CRF)-an independent international organisation conducting research into best business practices from an HR perspective. It is because of our people and people practices that we get opportunities like these to demonstrate the true value which HCL-ites deliver to our customers. We are excited by this relationship." (See: HCL Technologies named as a top ICT employer in UK)
The UK-based DSG International plc (formerly Dixons Group plc) is one of the largest consumer electronics retailers in Europe. The company operates the Dixons, Currys, PC World, The Link retail chains and the Mastercare electronics repair business in the UK and the Electro World, UniEuro, Elkjøp, PC City and ??ts?ß???s chains in continental Europe.
The group specialises in the sale of high technology consumer electronics, personal computers, domestic appliances, photographic equipment, communication products and related financial and after sales services (e.g. extended warranties). In 1982 Dixons introduced their Saisho own-brand range of electronic goods.
Dixons Stores Group (as they were known at the time) founded the UK Internet Service Provider Freeserve, which was later purchased by Wanadoo, now a subsidiary of France Télécom, and rebranded as Wanadoo. Freeserve was one of the key internet bubble stocks in the UK, and Dixons made large profits by selling much of its stake close to the top of the market.
In 2005 the group acquired an option to buy Eldorado Group, the largest electrical retailer in Russia and Ukraine by 2011 at a fixed price of $1.9 billion.