SBIs TN customers suffer due to strife
By Our Banking Bureau | 20 Mar 2002
1
Chennai:
The officers of
the State Bank of Indias (SBI) Tamil Nadu cadre have resorted
to the work-to-rule protest path as a reaction to the management
initiating criminal proceedings against some officers.
The
officers commence business transactions only around noon everyday,
although the bank is open to the public from 10 am onwards.
The
officers commence business transactions only around noon everyday,
although the bank is open to the public from 10 am onwards.
Further, the systems administrators run the end-of-day (EoD) transaction only the following morning, instead of reconciling the same on the very day of the transaction. Fresh entries cannot be keyed in until the EoD transaction and the stock-of-the-day transaction (for the day) are complete.
As a result, the banks customers in all its computerised branches in Tamil Nadu and Pondicherry wait for hours in a row every morning to encash their cheques, or get a demand draft or even to remit cash.
Out of the 600-odd branches of the bank in the state, 260 branches have been computerised.
