LIC to set more call centres across India
By Our Banking Bureau | 12 Jun 2002
LIC
western zonal manager T K Banerjee, who was here to inaugurate LICs
second information call centre, says: "We will add another
six centres by September 2002, covering the other three metros and
Hyderabad, Ahmedabad and Bangalore."
The investment per centre consists of the addition of one
telephone line. Among the benefits offered by the information call
centre initiative is that LIC gets new business leads that the
concerned branch follows up, going by their experience in Mumbai.
It also allows for better customer service, since the centre
follows up on customers
queries or problems. LIC officials say the IT initiative will see
the Pune division linked by metro and local area networks.
