Navanit appointed COO of Epicenter Technologies

Mumbai: Epicenter Technologies, India's largest customer collections contact centre in the, today announced Navanit as chief operating officer for India. Navanit will now assume responsibility for the company's business operations.

Navanit will be responsible for Epicenter's collections, inbound customer service and outbound sales, besides new business acquisitions.

Navanit joins Epicenter from Wipro Spectramind where as vice president he led the banking and financial services vertical. He has more than 16 years of work experience in the industry in re-engineering, quality, strategic planning, operations and business development and has held various senior management positions at TATA and Mercer Consulting.

Commenting on the appointment, Praveen Gandhi, of Infinity Ventures, key investor in Epicenter, said, "Navanit brings his expertise in handling the Banking and Financial sector and has extensive knowledge about the industry. We believe Navanit will bring immense value and growth to Epicenter's business and partnerships providing a thrust to the company in India's booming BPO industry."

On his appointment Navanit says, "Collections especially in the banking and financial services space is serious business yet its potential is untapped. The concept of collections as a core business has not crossed the initial threshold and India will now see the beginning of a new revolution where the use of customer contact centres is not only restricted to mere support and customer service. This industry is clearly on a high growth chart and I am happy to be a part of it."

Epicenter Technologies is India's leading customer contact center providing voice based services in the areas of financial collections, telecommunication verticals and customer carewith core competence in processes like early stage collections, telemarketing and customer care of financial products. The Mumbai-based company is funded by venture capitalists Infinity Venture and GW Capital.