BPO industry plans petrol unit, hotline facility for employee safety

Mumbai: The BPO industry, which has been jolted by the murder of call centre employees in Bangalore and Pune, has finalised plans to set up round-the-clock hotline wireless network and a security patrol unit in the national capital region for ensuring staff safety, particularly women.

The initiatives that include a check on rash driving and over speeding, pre-employment screening of transport drivers and contractors are proposed to be implemented by the end of this month with the help of Delhi and Gurgaon Police.

The Business Process Industry Association of India (BPIAI), an affiliate of CII, held a meeting at Gurgaon last week. The meeting was attended by representatives of leading BPOs, including Genpact, WNS, Dell, Quatrro and Teletech.

The meeting "agreed upon the long-term measures to counter the problem", a CII statement said.