KLM - Northwest Airlines to install self check-in service in Mumbai
25 May 2006
Mumbai: KLM-Northwest will introduce touch screen self-service check-in facility at Mumbai International Airport. With the launch of this new service, KLM-Northwest will become the first carrier to usher in this facility.
Three self-service check-in machines have been installed by KLM-Northwest in cooperation with the Airports Authority of India at the Mumbai international airport. Passengers just need to touch the screen, insert their frequent flyer card, passport or credit card, select the flight number or destination and confirm their flight itinerary and check for valid documents. Passengers can even pick a seat of their choice and within seconds of confirming they will get their boarding pass. If they have check-in baggage, they may drop it off at the airline's special baggage drop-off counter for Self Service Checked-in passengers.
According to Warner Rootliep, general manager, KLM-Northwest, India, Nepal, Bangladesh, Bhutan, Sri Lanka and Maldives, "Self-Service check-in services offer passengers greater efficiency and control over the check-in process. Our experience shows that once passengers discover the ease of use offered by self-service check-in, they get hooked to it. I am confident that in the future more and more passengers in India will opt for self service check-in - via the Internet or via a check-in machine at the airport."
With the launch of self-service check-in, passengers departing on any KLM-Northwest flight from Mumbai having electronic tickets can check in using the KLM website up to 24 hours prior departure. Even passengers who have not checked in on the internet will also have the opportunity to check themselves in at the airport by using self-service check-in machines.
KLM-Northwest currently offers 18 weekly flights from India including a daily flight each from Delhi and Mumbai to Amsterdam and a four times weekly flight from Hyderabad to Amsterdam. From their hub in Amsterdam the two partner airlines offer excellent connecting flights to over 400 destinations around the world including daily flights to all major cities in Europe and North America.