IndusInd Bank sets up first digital branch at Gurgaon
30 September 2014
IndusInd Bank has inaugurated its first digital branch at IndusInd Cybercity Rapid Metro station, Gurgaon.
According to IndusInd Bank, with this it has become the first bank in India to have a fully digital branch at a metro station.
The bank's fully digital branch aims to deliver best-in-class service to its growing tech0-savvy customer base.
The bank said in a statement, "One of the USPs of the digital branch is the interactive video branch machine - another first in India. This Video Branch machine allows customers to connect with the remote teller over a real-time video call and perform regular banking transactions like statement printing, cheque deposits, opening of FD account and encashment, funds transfer along with dispensation of cash."
The branch lobby also has a smart table with iPads on which customers can perform a host of banking and non-banking transactions.
Romesh Sobti, managing director and CDO, IndusInd Bank, said, ''Digitization of businesses has become the central theme of the bank and we believe within a span of few years, digitization will become an inherent part of banking. For us, it is a step forward to the on-going Responsive Innovation theme. We will continue to invest in digital branches to create a differential banking experience which will delight our customers.''
According to Sumant Kathpalia, head, onsumer banking, the branch is a step frther to offer round-the-clock and convenient access to banking services.
In June, 2014, IndusInd Bank acquired the naming and branding rights of a Rapid Metro Station in Gurgaon and named the station IndusInd Cybercity.