STC signs SR200m deal with TCS

Mumbai: Tata Consultancy Services (TCS) has bagged a major contract worth Saudi Riyal (SR) 200 million (Rs252.8 crore) from Saudi Telecom Company (STC) to develop customer-care services and provide billing solutions for future services for its next generation network. Convergys and Oracle will be the technical partners for the implementation of the project.

With an annual revenue of $24 billion, TCS is set to soon become a foreign investor company under the Saudi Arabian General Investment Authority (SAGIA). S. Ramadorai, chief executive officer and managing director, TCS, signed an agreementin Riyadh yesterday, in the presence of representatives from STC, Convergys and Oracle.

The project will help integrate customer care and billing applications with the various corporate systems to enable the company expand its services and discounts offered to its growing customer base. In addition, TCS will develop a database of all communications made with each individual customer through various channels.

Ramadorai said the project is considered the largest in terms of size and complexity undertaken by TCS in the West Asia and Africa region. The solution to be developed by TCS is expected to help STC in offering next generation 3G services by deploying and integrating the best in class customer relationship management solutions.