Tata Consultancy Services (TCS) has bagged a major contract
worth Saudi Riyal (SR) 200 million (Rs252.8 crore) from
Saudi Telecom Company (STC) to develop customer-care
services and provide billing solutions for future services
for its next generation network. Convergys and Oracle
will be the technical partners for the implementation
of the project.
an annual revenue of $24 billion, TCS is set to soon
become a foreign investor company under the Saudi Arabian
General Investment Authority (SAGIA). S. Ramadorai,
chief executive officer and managing director, TCS,
signed an agreementin Riyadh yesterday, in the presence
of representatives from STC, Convergys and Oracle.
project will help integrate customer care and billing
applications with the various corporate systems to enable
the company expand its services and discounts offered
to its growing customer base. In addition, TCS will
develop a database of all communications made with each
individual customer through various channels.
said the project is considered the largest in terms
and complexity undertaken by TCS in the West Asia and
Africa region. The solution to be developed by TCS is
expected to help STC in offering next generation 3G
services by deploying and integrating the best in class
customer relationship management solutions.