HCL Technologies Ltd. (HCL) has entered into a multi-year, multi-regional end-to-end global helpdesk and desktop management outsourcing services agreement with Nokia.
This pure-play services engagement will span Nokia's operation in 76 countries through HCL's global delivery centers in Finland, Poland, China, US and India. The scope of the engagement encompasses multilingual helpdesk services in 13 languages, global account management, workstation packaging, creation and maintenance, workstation security management and onsite support services strengthened by a robust partner eco-system.
Since this is a pure service deal it does not include any asset transfer. Billing will be based on the number of workstations and other devices that require to be supported as well as parameters such as number of helpdesk requests.
The announcement of the engagement coincides with opening of HCL's new delivery centre in Helsinki, Finland. This centre will have 100 people supporting near-shore delivery for HCL's clients in the Nordic and Baltic region providing them with 'right-shoring' options to enable a customized mix of offshore:nearshore resources.
Pradeep Bindal, senior vice president, HCL Technologies Infrastructure Service Division, Europe, said; "HCL has played a pioneering role in leveraging global delivery model for delivering Infrastructure management services. We are pleased that our domain expertise and thought leadership in this arena has positioned us as Nokia's partner of choice for End User Computing Services. We stay committed to creating transformational value for Nokia in this engagement and look forward to a long and mutually rewarding relationship."
Liselotte Hägertz Engstam, vice president & head - Nordic Region, HCL Technologies, said; "Nokia has a very large footprint across the world and a much diversified end user base. Through this engagement we will aim to deliver a predictive, highly optimised and standardized end user computing experience to its end users. We look forward to collaborating on this critical area to serve Nokia in ways that provide agility, innovation and performance the company needs to support its business agenda."