Swedish telecom equipment-maker Ericsson has opened a new global network operations centre in Kolkata, its fourth in the country, after Noida, Gurgaon and Bangalore.
The new centre will help Ericsson meet growing customer demand and continue to attract and retain the best talent that India has to offer.
The centre will provide managed services that help operators in 49 countries around the world reduce capital expenditure, improve network performance and promote end-user loyalty.
The managed services provided include service and resource fulfilment, proactive and reactive maintenance, alarm and network fault handling, restoration and repair of network faults, problem management and change management, customer problem management, help desks, network planning, design and optimisation, application development and support, and operations management.
''India's large information and communications technology (ICT) talent pool and fast-growing economy make it the ideal place to base a global network operations centre to serve Ericsson's customers. Kolkata's standing as a centre of commercial and educational excellence makes it a great location for Ericsson's newest centre site,'' said Amitabh Ray, Managing Director of Ericsson India Global Services.
Apart from India, Ericsson has global service centres in China, Mexico and Romania. Founded in 1876, the Stockholm, Sweden-based company, has a net sales of SEK 227.4 billion (S34.9 billion) in 2013. Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.