Aviation minister Vyalar Ravi launches Air India's Dubai hub

Dubai: Air India Express, flag carrier Air India's low fare operation, announced Monday it would set up a new base within a month in Dubai which would improve connectivity and customer services. The base will become operational within a month, officials said.

"Setting up of a base in Dubai will result in the significant betterment in customer services for the Gulf sector," said Vayalar Ravi, the Indian minister for civil aviation and overseas affairs.

"It will strengthen the operation of all Air India flights in and out of Dubai," he said.

He also confirmed that a hotline to lodge complaints would also be launched. "A hotline which can be used by customers to lodge complaints and grievances will be launched within the next 20 days," Ravi said.

The minister formally inaugurated the Dubai base of the airline on Sunday.

Apart from acting as an operational base for stationing pilots, cabin crew and other personnel needed for stepping up flight operations, the Dubai base will also have a maintenance unit for aircraft.