Hyderabad airport ranked among world's Top 5
18 February 2010
The Rajiv Gandhi International Airport (RGIA) in Hyderabad has been rated one of the world's top five airports in terms of airport service quality (ASQ) by the Airport Council International, a world body that conducted the survey, said in Geneva on Tuesday.
|Rajiv Gandhi International Airport in Hyderabad|
IGIA was also top ranked as the "Best Improved Airport" in Asia Pacific region.
As a leading industry benchmarking tool, ASQ is designed to help participating airports to measure their improvement year on year, as well as to benchmark against their peers worldwide, within their region and in the same size category.
''The top awards in the worldwide category go to Seoul Incheon International Airport, Singapore Changi Airport, Hong Kong International Airport, Beijing Capital International Airport, and Hyderabad Rajiv Gandhi International Airport,'' ACI director general Angela Gittens said.
Ten factors identified as essential for high customer service ratings are, by order of importance: the ambience of the airport, cleanliness of the terminal, comfort of the waiting areas, availability of washrooms, cleanliness of washrooms, courtesy and helpfulness of the airport staff, business lounges, ease of making connections, passport / ID inspection experience and good shopping facilities.