IBM has recently expanded its portfolio of services
for migrating customers telephone systems to Internet
Protocol-based (IP) networks, a company press release
companies are now investigating IP telephony as an alternative
to their legacy systems when faced with new phone system
decisions, especially when renewing branch office equipment
and fitting new buildings.
new IP telephony and voice over IP (VoIP) consulting and
integration services can help organisations save up to
30 per cent on network costs. These services also help
increase productivity, flexibility and customer service
with new IP-based applications, such as unified messaging,
IP-based customer relationship management, and IP-based
in IP telephony technology are compelling customers to
evaluate converging their voice and data networks to achieve
cost savings, increase manageability and reap the benefits
of IP-enabled applications, says IBM Networking
Services vice-president Colleen Rafferty.
IBMs new services help customers migrate their current
enterprise telephone systems to a single IP network. When
voice-enabled, an IP network can handle voice communications
and voicemail, email, fax, call centre applications, personal
assistance tools and teleconferencing. IBM also provides
the network security and network cabling services that
may be needed to support an IP telephony solution.
functions include security, performance, problem, configuration,
change, capacity, and end-to-end application management
across a variety of wireless and wireline networks, server
and workstation platforms.
and Cisco Systems helped Group Generali, a leading French
life insurance company, migrate its traditional telephone
system to an IP-based network.
and Avaya are working together to provide Australia''s
largest purchaser of health services, the Department of
Veterans Affairs (DVA), with an Avaya-converged
voice, data and phone messaging system. The system will
be used to deliver information and services to Australias
veterans and war widows across the country.
a German manufacturer of synthetic materials, chose IBM
to implement Avaya''s telecommunication systems for the
company''s complete communication needs. IBM designed,
planned and integrated the solution, which included a
multi-channel communications platform and unified messaging.
This integrated solution reduces LTG''s total cost, while
enabling users to access e-mails, voice mails, and faxes
from wherever they are, using different communication
is working toward voice-data integration across its own
global infrastructure, and has deployed IP telephony systems
based on Cisco''s technology at IBM facilities in Toronto,
Singapore, Calgary, Tel Aviv and Dubai. Other sites are
planned with a variety of technology providers.
analyst International Data Corporation (IDC) recently
named IBM the top provider of network consulting and integration
services for the sixth consecutive year.
to an IDC report, IBM was responsible for 17.7 per cent
of the $19.2 billion global market for network consulting
and integration services in 2001, over two times the nearest
competitor. IBM gained 4.2 points of market share, according
to IDC, between 1996 and 2001.
predicts that the market for IP telephony services will
grow 49 per cent annually to $40.9 billion in 2007.