IBM starts India Smart Centre for small, medium businesses

By Our Convergence Bureau | 27 May 2003

Mumbai: IBM India has announced the launch of the India Smart Centre, a virtual toll-free service centre to provide cutting-edge services and support to the small and medium businesses in metros and small towns.

The centre, the first one of its kind, will provide easy to use repair and restoration services for IBM desktops and notebooks.

The India Smart Centre provides a large infrastructure of toll-free telephonic support and is equipped with the state-of-the-art facilities and highly skilled ''products specialists'' to help resolve service and technical issues telephonically.

Customers have to dial a toll-free number (1600-44-6666) to access the service across India, stating the valid machine type, model and machine serial numbers. The centre extends service support to customers through 170 service outlets across 64 locations for desktops in India.

The India Smart Centre works with over 80 IBM WSPs for Desktops and with 9 IBM ThinkPad centres for mobile computing devices.