Tata Consultancy Services (TCS) today signed a five-year contract with Malaysia Airlines (MAS) under which it would provide end-to-end IT infrastructure services for the airline.
The IT outsourcing programme is part of MAS's business transformation plan (BTP2) to deliver seamless internal customer experience, TCS said in a release today.
"This is in line with BTP2 to align the role of IT to the airline's P&L. One of the key initiatives include fine-tuning our IT ousourcing strategy to deliver the required business results at lower cost. At the same time, we will continue to work with our key vendors to maximise service delivery and to proactively address other business requirements," MAS chief information officer Faridah Abdul Rahman said.
"TCS offers innovative value proposition to enable us to meet our requirements. The proven track record of TCS with other leading global airlines made them a logical choice to be our partner," she added.
Under the deal, TCS will undertake IT infrastructure management of MAS' data centers, IT networks and IT security. TCS will also set up an ITIL V3 compliant service management organisation under a unique 'Build, Operate and Transfer' methodology for MAS.
"TCS has established a strong reputation for providing our clients with certainty of outcome in our service delivery which is aligned with their strategic objectives. We are delighted to partner with Malaysia Airlines and will leverage our expertise and best practices to help them achieve their strategic business transformation objectives, enabling them to capture the growth in the global aviation market," Vish Iyer, head of TCS Asia Pacific, said.