Dell tops server customer satisfaction survey
By Our Corporate Bureau | 17 Aug 2007
Dell was today ranked as the top company in customer satisfaction for standards-based servers in Technology Business Research Inc.'s (TBR) Q2 2007 Corporate IT Buying Behaviour & Customer Satisfaction Study: x86-based Servers*.
"Dell is focused on delivering the best customer experience, bar none," said Brad Anderson, senior vice president, Dell product group. "Our commitment to simplify information technology -- from our ninth-generation PowerEdge servers to our forthcoming blade, virtualisation, systems management and other solutions -- will continue to deliver an outstanding experience for our customers."
According to TBR, Dell's overall weighted score improved 1.1 per cent sequentially, while HP and IBM declined by 1.5 and 0.8 per cent, respectively. Dell was the only systems provider to show an improvement in TBR's latest study, with customer satisfaction scores increasing in eight of the nine attributes measured, including server management, phone support, delivery time, value and ease of doing business.
"Dell has benefited by strengthening its marketing arm, delivery time, overall value and support, and ease of doing business," said Julie Perron, manager of primary research, Technology Business Research, Inc "This is clearly an indicator of ongoing investments in product design, delivery and customer experience for the past 18 months that accelerated during the past two reporting periods."
Dell's award-winning PowerEdge servers are designed from the ground up to help customers simplify operations, optimise solutions, and maximise value in the data centre. With the latest industry standard technologies and industrial design innovations, Dell PowerEdge servers and PowerEdge Energy Smart servers can deliver the performance customers need while helping to reduce power requirements and data centre complexity, giving customers an ideal solution for scaling business applications without increasing IT resources.
