Hazell Carr, a UK business process outsourcing (BPO)
company in group pension administration and endowment
complaints, has entered into a strategic alliance with
Progeon, a subsidiary of Infosys Technologies Ltd and
a leading Indian BPO. This alliance will enable the two
companies to offer corporations in the life insurance
and pensions market in the UK a unique value proposition.
The two companies will provide customers in the UK the
dual advantage of Hazell Carr's immense domain knowledge
and experience and Progeon's technology expertise and
process disciplines. Together, the two will also offer
clients an integrated onshore/offshore outsourcing option,
under which work can be performed at locations of both
companies, which are best suited for the client.
Carr's expertise includes long-term business process outsourcing
in group pensions' administration as well as short-term
outsourcing in areas such as endowment complaints. The
company's subsidiary HCPC plc also handles salary administration
and advice for the trustees of pension schemes.
a subsidiary of Infosys Technologies Ltd, is a leading
business process management venture, which, through its
global delivery model, provides clients with faster high-quality
and cost-effective solutions based on sound technical
Carr, chairman, Hazell Carr said, "We are impressed
with Progeon's superiority in technology and business
solutions and their ability to respond quickly and innovatively
to customer needs. The strength of their delivery model,
which enables us to provide our clients with high quality
onsite/off-shore policy administration at competitive
prices, was yet another feature that attracted us to Progeon.
Together, I am sure we will be able to offer our clients
a unique proposition."
Bhargava, CEO, Progeon said, "This is a fundamentally
different model from what is available in the market today.
The combination of world class process skills, deep domain
knowledge and a best shore operations model has unique
benefits and far reaching implications for UK customers.
We look forward to working with Hazell Carr."
a BPO company in India, is focussed on high-end process
outsourcing for major global customers across industries,
while Hazell Carr is a leading business process management
based in the UK
providing services to life assurance companies and corporates
with pension schemes. Its major customers include Prudential,
AMP, Legal & General and CIS.