Credit cards account for 24 per cent of complaints received by banking ombudsman in 2009-10

02 Feb 2011

1

Credit card-related complaints topped the list of complaints received by the banking ombudsman in 2009-10, at 24 per cent of the total complaints, even as the number of complaints rose 15 per cent to 79,266 from 69,117 in 2008-09, the Reserve Bank of India said in an annual report.

This was followed by complaints relating to failure of banks to meet commitments made (non adherence to fair practices code as adopted by banks) at 15 per cent, complaints related to loans and advances at 8 per cent, remittance related complaints (7 per cent), deposits related complaints (5 per cent) and pension related complaints (6 per cent).

The rate of increase, however, dropped significantly from 44 per cent in 2008-2009 to 15 per cent in 2009-2010, it noted.

The number of complaints increased mainly due to awareness campaigns carried out by the banking ombudsmen and various proactive measures taken by the RBI, it said.

BO offices at Chennai accounted for the maximum number of complaints (16.10 per cent), followed by New Delhi at 15.20 per cent, Mumbai at 13.7 per cent and Kanpur 9.9 per cent.

The average number of complaints received per BO office increased to 5,284 during 2009-2010 from 4,608 during 2008-09.  The Chennai BO office alone received as many as 12,727 complaints, followed by New Delhi (12,045), Mumbai (10,058) and Kanpur (7,832). 

Business History Videos

History of hovercraft Part 3...

Today I shall talk a bit more about the military plans for ...

By Kiron Kasbekar | Presenter: Kiron Kasbekar

History of hovercraft Part 2...

In this episode of our history of hovercraft, we shall exam...

By Kiron Kasbekar | Presenter: Kiron Kasbekar

History of Hovercraft Part 1...

If you’ve been a James Bond movie fan, you may recall seein...

By Kiron Kasbekar | Presenter: Kiron Kasbekar

History of Trams in India | ...

The video I am presenting to you is based on a script writt...

By Aniket Gupta | Presenter: Sheetal Gaikwad

view more