Sierra Atlantic achieves CMM Level 5
By Our Corporate Bureau | 01 Sep 2004
Hyderabad: Sierra Atlantic, an IT services company powering global business, said it has been assessed as fully compliant at maturity Level 5 with the Software Engineering Institute's (SEI) Capability Maturing Model (CMM).
This achievement enhances Sierra Atlantic's NShore global delivery platform, combining people, processes, technologies and domain knowledge to ensure value. The assessment covers Sierra Atlantic's complete portfolio of enterprise application and integration services, custom software development and software product development and testing for end user and independent software vendor (ISV) customers across the world. Assessment at SEI CMM Level 5 is the highest degree of optimisation and signifies that the company is on the journey of continuous process improvement.
"100 percent customer satisfaction has always been a mantra at Sierra Atlantic. The CMM Level five achievement signifies the huge steps in customer service and quality we have taken over the last 18 months," said Sarath Sura, managing director, Sierra Atlantic. "Our dedicated people, strong processes and satisfied customers will enable us to become a top global brand out of Hyderabad," he added.
"Sierra Atlantic's commitment to process improvement is commendable; each process has been implemented with the focus on 'value addition' to clients. The leadership team at Sierra Atlantic has demonstrated ably their commitment to continuous process improvement by providing adequate resources and making available an open environment. This enables faster growth and increased customer satisfaction levels," says V Kannan, SEI CMM Lead Assessor from KPMG.
Sierra Atlantic leverages its NShore global delivery platform, encapsulating the highest level of process maturity as benchmarked by SEI-CMM, as well as the company's own unique 'extended key process area (e-KPA) model, to ensure customer value every time, everywhere. NShore consists of best practices, tools and processes that ensure the right mix of onshore, near-shore and offshore software services for both enterprise application vendors and their customers.
The company was first certified for ISO 9001-TickIT in 1998 and was recertified for ISO 9001:2000 in 2001 & 2004.
Sierra Atlantic is a leader in offshoring enterprise applications, helping its customers optimise their investments in Oracle, PeopleSoft, SAP and Siebel. With expertise derived from deep R&D relationships with enterprise software leaders, we offer complete lifecycle application management solutions — strategy, implementation, integration, upgrade and support — using its NShore platform.
