Chennai: The city-based business process outsourcing service provider Servion Global Solutions Ltd, has signed a strategic alliance with Blue Pumpkin, an industry leader in enterprise workforce optimisation solutions. This relationship aims to optimise and deploy world-leading people-processes that help contact centres improve employee satisfaction, effectiveness, and productivity.

Servion Global Solutions also announced that they have bagged new for design and implementation of workforce optimisation from Msource (Bangalore), HCL (Delhi) and Intelenet Global Services, Mumbai. With these leading call centres focusing on planning and better allocation of human resources internally, the complete, user-friendly solutions from Blue Pumpkin will augment call centre performances dramatically, says the Servion management.