Office automation and value-added service provider NCR Corporation has announced the India launch of a service infrastructure to help branch, retail store and airport operators simplify the management and operation of all equipment through a single point of contact.
The new `NCR Total Premise Services' will help businesses reduce operational costs while also allowing better focus on growing business and improving customer service, NCR said in a release.
NCR hopes to cash in on the expanding IT services market in India, which Gartner has estimated to grow from $9.5 billion in 2011 to $15 billion by the end of 2014.
According to NCR, institutions can use Total Premise Services as a single contact for the maintenance and repair of multi-vendor technology found within a branch, retail store or an airport, including ATMs, personal computers, kiosks, terminals and voice and data networks.
NCR also offers `Predictive Services', which will predict failures on assisted and self-service terminals, such as ATMs, before they happen and dispatch technicians before consumers are impacted.
NCR has a dedicated managed services centre and extensive services foot-print across 260 service support centers in India, covering 4,500 contact points with 700 engineers on ground and a dedicated customer care centre.