Mumbai: As an extension to its customer care network, Motorola, has launched the 'Razr Express' personalised service for users of its high-end phone to resolve customer queries regarding their Moto Razr V3 at their doorstep within 24 hours.
The service provides speedy response to the customer's problems and includes a dedicated mobile phone help-line, which is unique to each city. In case of problems, customers can call up on the hotline number and register a complaint and a Moto Care representative calls back the customer within an hour's time. The handset is repaired at the time and place convenient to the customer within 24 hours. In case the set needs to be taken to a technical lab, a courtesy handset is provided to the customer.
The service is being introduced for the customers in Delhi, Chennai, Mumbai, Kolkatta, Bangalore, Kochi, Pune, Ahmedabad, Chandigarh, Hyderabad and Ludhiana.
According to Percy Batlivala, GM, South West Asia, Motorola, "Moto Razr V3 is an exclusive high end product for people who not only want to make a statement but also strive for quality and innovativeness. By introducing this service, we have tried to establish a closer relationship with the proud users of Moto Razr V3."