Kingfisher Airlines appoints CyberSource to fight e-commerce fraud

Kingfisher Airlines has appointed electronic payment solutions provider, CyberSource to fight e-commerce fraud through the company's decision manager global fraud management portal as well as its performance monitoring service.

The Bengaluru-based Vijay Mallya-owned airline said that the UK-based subsidiary of CyberSource Corporation will link Kingfisher Airlines through a single connection to CyberSource.

Sourav Sinha, CIO at Kingfisher Airlines, said, ''With the threat of online fraud in our industry, we needed a reliable solution to not only help reduce fraud levels but also to minimise our reliance on manual review. We found CyberSource to have the most complete risk management solution for the airline industry.''

The CyberSource system applies over 150 global validation tests, including a multi-merchant transaction history model, against inbound e-commerce bookings. Applying business rules set by the airline, the system automatically makes a decision to accept, reject or mark transactions for further review.

As part of the performance monitoring service, CyberSource experts will help Kingfisher Airlines design and configure its order screening strategies and processes.

Following implementation, CyberSource fraud analysts will monitor business performance and work with the airline to tune rules, systems, and processes to optimise results.

Dr Akif Khan, head of client and technical services at CyberSource Ltd. said, ''Our experience in the airline industry generally and the Indian market specifically positions us to recommend appropriate risk screening strategies and processes to Kingfisher Airlines. By using our robust solution, the airline's customers can benefit from a faster, more efficient online booking service.''