 Bangalore:
Infosys Technologies added yet another feather to its
cap by winning the prestigious Most Admired Knowledge
Enterprises (MAKE) award in the Asia region, for the year
2002. This award recognises the mature knowledge management
practices of the company. Infosys is the only Indian company
to have won this award.
The awards were announced at the World Knowledge Forum
in Seoul. A panel of senior executives and leading knowledge
management experts in Asia chose the first Asian MAKE
winners. The panel rated organisations against a framework
of eight key knowledge performance dimensions that are
the visible drivers of competitive advantage.
 Establishing
an enterprise knowledge culture, developing and delivering
knowledge-based goods and services and maximising value
of intellectual capital are some examples of the performance
dimensions considered.
The
MAKE programme is administered by Teleos, an independent
knowledge management research company. The MAKE research
programme consists of the annual Global MAKE study —
the international benchmark for best practice knowledge
organisations, and similar studies at regional and national
levels. In 2002, MAKE studies for Asia, Europe, North
America and Japan were introduced.
Infosys
is also the first company in India to make it to the final
list of around 50 companies globally, from which the top
10 were declared as the Global MAKE winners, during 2001
and 2002.
Says
Teleos managing director Rory Chase: “Infosys Technologies
is the only company founded in India which has been named
a MAKE 2002. The 2002 Asian MAKE panel has recognised
Infosys for its knowledge-based services / solutions,
collaborative enterprise knowledge sharing, and its ability
to maximise the value of the company’s intellectual
capital.
“The
Asian MAKE winners have been recognised as leaders in
the knowledge economy. They understand that innovation
and creating knowledge-based goods and services are the
key differentiators when competing in today’s global
markets. World-class Asian knowledge companies, such as
Infosys Technologies, are delivering extraordinary value
for their customers and shareholders.”
Says
Infosys Technologies chief operating officer S Gopalakrishnan:
“At Infosys, we realised fairly early that the knowledge
management (KM) initiative has to be, of essence, people-centric.
Nevertheless, technology has been an important dimension
in our efforts to demonstrate the multiple possibilities
of KM to our people, draw them to the movement, and help
keep them committed. In this journey, a key lesson we
have learnt is that unless people are able to see and
experience the direct benefits of KM, no amount of incentives,
rewards or recognitions is likely to elicit sustained
enthusiasm, participation and involvement.”
Other
winners of the Asian MAKE awards include Asahi Brewery
(Japan), Fuji Xerox (Japan), Kao (Japan), NTT Data (Japan),
Pacific Century Cyberworks-PCCW (Hong Kong), Samsung SDS
(Korea), Sony (Japan), Taiwan Semiconductor Manufacturing
Company-TSMC (Taiwan) and Toyota (Japan).
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