Mumbai: Swedish electronic appliances maker Electrolux has awarded HCL Technologies Ltd, a 5-year IT infrastructure management contract.
The scope of engagement covers support of workplace services for Electrolux including proactive monitoring and management of network, servers, IT security and end user computing environment in 12 countries in the APAC region including Australia.
''We wanted to offer a standardised service to Electrolux operations in Asia Pacific without increasing costs," said Bertil Norberg, Electrolux Group CIO.
HCL will deliver these services to Electrolux through its global delivery centres in India and Malaysia and onsite services. It will be provide multilingual helpdesk services in languages including English, Vietnamese, Thai and Bahasa (Malaysia & Indonesia) to Electrolux end-users across Asia Pacific.
''We are confident that our scalable and localised delivery set-up combined with our focus on reducing operational cost will increase the effectiveness of Electrolux IT spend', said Pradeep Bindal, Senior Vice President & Worldwide Head of Sales, Infrastructure Management & Transformation Services, HCLT ISD
HCL has been ranked as World's No.1 IT infrastructure services provider by Blackbook of Outsourcing Survey 2009. The company already has global engagements like Nokia, Reader's Digest Association, Dr. Pepper Snapple Group, Energy Future Holdings and Viacom Inc.